Understanding How We Handle Your Data: A Privacy Overview

At Spinsbro, we are committed to transparency and to safeguarding the information you share with us. This section details how we collect, use, and protect your personal data, ensuring you have a clear understanding of our practices. We operate as the data controller for the personal data we process.

Categories of Personal Data We Collect

To provide you with our services and maintain a secure gaming environment, we collect several categories of personal data. This includes:

• <strong>Contact and Identification Information:</strong> Such as your name, email address, date of birth, address, and phone number.
• <strong>Account Information:</strong> Your username, password, and chosen currency (Canadian Dollar - CAD).
• <strong>Transaction Data:</strong> Details of your deposits and withdrawals, including the method used and amounts.
• <strong>Gameplay Data:</strong> Information about your gaming activity, such as games played, bet amounts, and outcomes.
• <strong>Communication Records:</strong> Records of your interactions with our customer support, including live chat transcripts and email correspondence.
• <strong>Technical Data:</strong> IP addresses, browser types, and device information for security and operational purposes.
• <strong>KYC Documentation:</strong> Copies of government-issued identification, proof of address, and proof of payment methods, as required for verification.

Purposes and Legal Bases for Data Processing

We process your personal data for specific, legitimate purposes. The legal bases for this processing include:

Purpose of Processing	Legal Basis
Providing and managing your account and gaming services	Performance of a contract (our Terms and Conditions)
Processing deposits and withdrawals	Performance of a contract
Verifying your identity (KYC) and age	Legal obligation (to comply with licensing and regulatory requirements)
Ensuring compliance with anti-money laundering (AML) regulations	Legal obligation
Providing customer support and resolving queries	Performance of a contract and legitimate interests (to provide good service)
Improving our services and user experience	Legitimate interests (to enhance our platform)
Sending you important service-related information and optional marketing communications	Legitimate interests and consent (where applicable for marketing)
Conducting internal research and analysis	Legitimate interests

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us to understand how our site is used, remember your preferences, and ensure its smooth operation. You can manage your cookie preferences through your browser settings.

Data Sharing with Third Parties

In order to operate our services effectively, we share your data with specific third parties. This includes:

• <strong>Payment Providers:</strong> Such as Interac, Visa, and Mastercard, to facilitate your deposits and withdrawals. This sharing is essential for completing financial transactions.
• <strong>Game Studios:</strong> Providers like Pragmatic Play, Thunderkick, and Hacksaw Gaming, who supply the games you play. This is necessary for game functionality and reporting.
• <strong>Regulatory and Law Enforcement Bodies:</strong> Where legally required, to comply with our licensing obligations and investigate potential fraudulent activity.

We ensure that any third party we share data with adheres to strict data protection standards and contractual obligations.

Data Retention Periods

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. This includes periods required by our gaming licenses and for legal compliance, such as AML regulations. After this period, your data is securely deleted or anonymised.

Your Rights Regarding Your Data

You have several rights concerning your personal data:

• <strong>Right to Access:</strong> Request a copy of the personal data we hold about you.
• <strong>Right to Rectification:</strong> Ask us to correct any inaccurate or incomplete data.
• <strong>Right to Erasure:</strong> Request the deletion of your personal data, subject to legal and regulatory constraints.
• <strong>Right to Restrict Processing:</strong> Ask us to limit how we use your data.
• <strong>Right to Object:</strong> Object to certain types of data processing.
• <strong>Right to Data Portability:</strong> Receive your data in a structured, commonly used format.

Contacting Us About Your Privacy

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact our Data Protection Officer at support@spinsbro.com. We are here to assist you and ensure your data is managed responsibly.