Our Commitment to Responsible Gaming

At Spinsbro, we are dedicated to providing a safe and enjoyable gaming environment. We understand that for some, gambling can become a challenge. Our aim is to offer tools and resources to help you maintain control and play responsibly.

Understanding and Setting Limits

Setting clear boundaries is a fundamental aspect of responsible play. We provide several tools to assist you in managing your gaming activity directly through your account settings.

• Deposit Limits: You can set daily, weekly, or monthly limits on the amount you can deposit. This helps you manage your budget effectively.
• Session Limits: Define the maximum duration for your gaming sessions. The system will notify you when your set time is approaching.
• Wagering Limits: Limit the total amount you can wager over a specific period.
• Loss Limits: Set a maximum amount you are willing to lose within a day, week, or month.

These limits can be adjusted at any time. Please note that any reduction in a limit takes immediate effect, while an increase will only apply after a 24-hour waiting period, allowing for careful consideration.

Recognising Signs of Problem Gambling

It is important to be aware of the signs that gambling may be causing harm. These can include persistent preoccupation with gambling, increasing the amounts bet, restlessness or irritability when unable to gamble, and gambling to escape problems or relieve negative feelings.

Other indicators might be chasing losses, lying about gambling activities, jeopardising relationships or employment, and relying on others for money due to gambling debts.

Utilising Spinsbro's Responsible Gambling Tools

Beyond setting limits, we offer further tools designed to support your responsible gaming choices. These are accessible through your account profile or by contacting our support team.

• Self-Exclusion: If you feel you need a break from gambling, you can request self-exclusion. This can be for a set period or indefinitely. To initiate self-exclusion, please contact our support team at support@spinsbro.com. We will also block any promotional communications during this period.
• Reality Checks: These are notifications that can appear during your gameplay to remind you of the time spent and money wagered/lost.

Seeking External Support

If you or someone you know requires assistance with gambling-related issues, there are organisations in Australia that offer professional help and support. These services are confidential and provided by trained professionals.

• Gambling Help Online: Available 24/7, this service provides confidential support and counselling for problem gambling. You can reach them by phone at 1800 858 858 or visit their website at gamblinghelponline.org.au.
• Lifeline Australia: For immediate crisis support and suicide prevention, Lifeline is available 24/7 on 13 11 14.
• MindSpot: An online mental health service providing assessment and treatment for anxiety and depression, which can sometimes be linked to gambling issues. You can find them at mindspot.org.au.

These organisations can provide guidance, counselling, and resources tailored to individual needs.